Reach out to Help-desk Support. Just choose your campus below.
Frequently asked questions
Q: How do I download Teams?
A: Please refer to the step-by-step instructions here
Q: What is my MS Teams login ID and password?
A: You will have received your unique login ID and password in an email from your Campus Director. If you did not receive this email, please choose your campus at the end of this page and submit your request.
Q: Can I use my regular Anderson College email address to access Microsoft Teams?
A: No – please use your unique login ID and password which was sent to you in an email from your Campus Director.
Q: What equipment will I need to attend classes online?
A: Most computers, laptops and phones will suffice to use Microsoft Teams. You will need a device which has a working speaker so you can hear the classes. If your device does not have a microphone, you can still ask questions via the live chat function during a class.
Q: Will Teams work on my phone?
A: Yes – you can download the Teams app on your phone. Please refer to the step-by-step instructions here
Q: Do I need to purchase a Microsoft Office 365 subscription to be able to use Teams?
A: No. Anderson College has licences to Microsoft Office 365 which will provide all students free access to all Microsoft Office 365 applications, including Teams.
Q: Do I need to create a new account to use Microsoft Teams?
A: No – please use your unique login ID and password which was sent to you in an email from your Campus Director.
Q: I can’t log in to my Teams account – who can I ask for help?
A: If you require assistance, we encourage you to please contact us in the following ways:
- Your instructors:
- In the first instance, please contact your Instructor if you are having any difficulties with installing or logging into Teams. They will hopefully be able to assist you.
- IT Helpdesk Contact
- Email – helpdesk@andersoncollege.com
- Phone – +1.647.559.1615 ( Monday – Friday, 8:00 am – 8:00 pm EST.)
- Our website:
- Please submit your request to our Help-desk here and you will receive assistance as soon as possible.
- Refer to the webpage dedicated to virtual classrooms on our website. Here you will find detailed instructions on how to install in use Teams. We will update this page frequently to ensure you are receiving the most up-to-date information.
Q: How do I find which class I am meant to join?
A: Please refer to our webpage dedicated to virtual classrooms on our website which has detailed instructions showing you how to use Teams.
Q: How do I ask questions during a class?
A: Teams has many options to communicate during a class. There is a live chat function in which you can post comments and questions as the class is running. You will also be able to ask questions out loud, like you would during a video conference. Please discuss this with your Instructor however, as they will likely want to allocate a time for questions to make sure everyone has a chance to ask.
Q: Where can I find notes or presentations for the class?
A: Your Instructor will be able to save any notes, presentations or documents into the specific class(es) within Teams itself. These will be saved in your virtual class, so you will be able to access these before and after your class.
Q: How will I be able to see and hear the class?
A: If you are using your mobile phone or computer, you will be able to see the class on your screen (just like watching a video online) and you will be able to hear the class using your speaker or headphones.
Q: What if my device does not have a camera?
A: That’s ok – you will still be able to see and hear the class. You will also be able to talk to the class using the speaker on your computer or phone. You just won’t be able to show your face on video. Your initials will still appear on the main screen as you be in attendance.
Q: What if my computer does not have a speaker?
A: If your computer does not have a speaker, we recommend you use your phone to attend classes.
Q: What do I do if I am not able to attend a class?
A: Please follow regular absence protocols if you are not able to attend any of your classes.
Q: How will our attendance be monitored?
A: Your Instructor will continue to verify your attendance at the beginning of each class.
Q: When will my classes take place?
A: Your class schedule will remain the same as your original schedule, unless your instructor informs you otherwise.
Q: Where can I find additional information or updates?
A: Please ask your Instructor for help if you have any issues accessing a class. Otherwise, please refer to our to our webpage dedicated to virtual classrooms for detailed instructions and more information regarding accessing and using Teams.
