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Medical Office Administrator

See yourself working in a medical office, hospital or a clinic? In this program, you’ll learn about the skills essential to succeed – customer service, medical terminology, administration and so much more.





North York


Program Duration
Full Time: 40/42 weeks
In-class schedule: Monday to Friday*
Practicum Duration
8 weeks*
or Capstone Project**
Financial Aid
Various payment options. Financial assistance may be available to those who qualify.


As a skilled Medical Office Administrator, you perform a variety of administrative duties in doctor’s offices, hospitals, laboratories, clinics and other medical settings. You are the first person to greet patients and staff upon entering the clinic, and the atmosphere of your work environment is enhanced by your friendly and welcoming attitude and excellent communication skills.

Some of your responsibilities include, being the foundation of communication within the office; planning and scheduling appointments; organizing and maintaining documents and files; managing projects; conducting research; and, providing information by use of telephone, email, and postal service. You may be required to transcribe dictation and assist physicians or medical staff with reports and conference proceedings. You may also need to be familiar with insurance rules, billing practices, and hospital or laboratory procedures according to their province.

*Please note – program content and practicum duration is as per registration with the Ministry and may vary slightly from campus to campus. Contact us for more information.

**Given our changing times and the need to be safe, you may opt to complete a major project (called a Capstone) instead of a practicum!

Is a Career as a Medical Professional Right for You?

Take the “Medical Professional Career Discovery Quiz”

The fun, online quiz takes 3 minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for. Get your Medical Professional Career Discovery Quiz score now!


The program is 40/42 weeks, including an 8-week practicum with on-the-job training, offsite with potential employers. It provides you with the specific skills necessary to effectively manage office procedures and operate a medical office environment.

The program covers a wide variety of theoretical concepts, including health administrative team roles and responsibilities; the study of basic human anatomy and medical terminology; document formatting and business correspondence; computer fundamentals; and, patient care and communication, etc. In addition, through hands-on training you gain the practical experience to perform computer, communications, and organizational skills with ease, leading to job success.

Whether new to Canada and looking to expand your experience, trained in healthcare and wanting to specialize, or wanting a new profession and fascinated by where this diploma can take your future, this program is second-to-none.


Beyond our industry-expert instructors, easy-to-use learning materials and real-world training – what sets us apart, is a community of support, sharing your interests and goals for creating a life-changing career path, one that will become like a family as you navigate your way to success.


  • Gain real-time knowledge and best-practices onsite from our industry-expert instructors and offsite through practicum with medical clinics and health companies
  • Gain practical knowledge by participating in real-world projects
  • Practice the fundamentals in administration and organization necessary to work in a medical office


Contact us to talk with one of our Admissions Experts. We’ll walk you through the details of what you’ll need and how to apply, the details of the program curriculum and the next steps to get you on your way to your first, or next, successful career.

Scroll down to see who your industry-expert instructors will be, and the experience they have to share with you.


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Back in the summer when I had to lock down my hair studio due to Covid, I knew I had to make some big changes for my future. I felt in my gut that it was time to change to something more secure and recession proof but I was nervous and not 100% sure of what I wanted to do, I had been in the hair industry for 28 years. I did know that I was interested in the medical field so when I researched the internet, Anderson College kept popping up and I found the online career quiz which then lead me to speaking with Judy.

From the beginning, Judy was very helpful, informative about the different programs and most importantly she really supported me with my decision to take the MOA course.

Once the initial intake was done with Judy, she passed me onto Carmen who helped me with all the financial information and OSAP application. She took the time to walk me through the application and make sure I had all the proper documentation together… she was so amazing and so friendly and helpful.

I look forward to this year of school and all that there is to experience in the medical world as an MOA.

Thank you again for making my experience a great one and I will recommend Anderson College to everyone!



Gina T.

Gina T - Anderson College Faculty Member

“My favourite thing about teaching is the students; their energy and willingness to learn. I love helping people find a new career.”

Gina’s experience in medical administration spans over 25 years, having worked in a variety of roles, including Medical Office Administrator, Senior Medical Secretary and Medical Transcriptionist.

Gina is a graduate of the Medical Office Administrator program at the Toronto School of Business.

Tianna B.


“What I love most about teaching is the gratification of seeing my students succeed. It gives me the motivation to continue teaching them the joy of working as a Medical Office Administrator.”

Tianna has over 14 years’ experience in the medical field, including five years teaching Medical Administration. She has worked alongside family physicians and medical specialists in a variety of work environments, including offices, long-term care centres, and chronic pain clinics across the GTA.

Her skills include OHIP billing, administrative and clinical procedures, scheduling using a variety of computer software systems, and creating a fun and collaborative environment in the classroom. Outside of school she volunteers her time in community events where she speaks about various careers in the Medical Office Administration field.

Tianna graduated as a Medical Laboratory/Office Assistant from a Private Career College in 2005.

Barbara O.

Barbara Ochendoski

“I aim to provide a positive learning environment for my students through giving them encouragement, motivation, inspiration, and enthusiasm!”

Barbara’s career in medical office administration has spanned over 25 years. She began her career as an administrator in a private medical office before moving to a hospital environment, where she supported heads of departments, senior leadership and a vice president in two hospitals. Barbara is experienced in medical terminology, office procedures, OHIP billing, medical transcription, and customer service.

Barbara holds a diploma in Office Administration for Medicine and became a certified medical secretary in 1998.

Jelena D.


“I am passionate about teaching and molding students to become the best that they can be. I want to inspire my students to gain meaningful careers in the healthcare field. My goal is to transfer knowledge while assisting students in achieving their academic goals.”

Jelena brings over 15 years’ experience in the medical field to Anderson College, having worked in various disciplines and environments. She has worked extensively in a primary care environment, as well as in acute care in a hospital.

Prior to coming to Canada, Jelena gained her Doctor of Medicine qualification from the University of Sarajevo, and later completed the Residents as Teachers program at the University of Ottawa.

Farrah R, BHA, Bs. MLS

Farrah R, anderson college

“I love teaching and instructing students to obtain their dream job. Although I have my own method of teaching, I respect students’ feedback and adjust my style since we started online classes. In my view all students, regardless of their background in education and language efficiency, have the right to learn materials in detail as well as gain enough confidence to obtain a job soon after practicum.”

Farrah has about 12 years teaching and management experience in both community and public colleges. As a program chair, she managed healthcare programs at former Everest College as well as worked as consultant to develop curriculum, course guides and lesson plans for post graduate students in Northern College at Pures Toronto. She is a certified adult educations instructor and has attended many conferences and workshops to strength her skills and knowledge to teach/ instruct diverse adult students to gain required knowledge and skills and obtain a job in the Canadian healthcare system. Farrah additionally has 10 years international experience working as Medical Laboratory Technologist in a university affiliated hospital and more than 8 years administrative experiences (training and orientating newly hired administrative assistants) at Providence Healthcare.

Farrah has a graduate degree in Health Administration majoring Health Service Management from Ryerson University and a graduated degree in Medical Laboratory Science from Iran. She has pursued post graduate management/ leadership and adult education courses via Tampa University, George Brown and Seneca Colleges between 2013 and 2018.

Lubna N., MBBS, MS

Lubna N., anderson college

“As an instructor, I’m motivated when I see my inspiration for learning translate into improved student performance. I strongly believe that each student needs a champion and an academic mentor. As an instructor, I strive to help my students learn better by being a planner, resource developer, information provider, facilitator, assessor and a role model.”

Lubna is an international medical graduate. She trained as a Physician in India and later specialized in Clinical Anatomy. She has extensive experience designing and developing courses and teaching students in health professions’ education. Earlier, she taught students of Medicine, Dentistry and Nursing. She has implemented innovative teaching and learning strategies like Problem Based Learning and Team Based Learning to facilitate student learning. She is CPR certified and has been a Medical Office Assistant program instructor since 2016.

Lubna has earned her MBBS from Kakatiya University and her M.S. (Clinical Anatomy) from Osmania Medical College in India.

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