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Medical Office Administrator

See yourself working in a medical office, hospital or a clinic? In this program, you’ll learn about the skills essential to succeed – customer service, medical terminology, administration and so much more.





North York


Program Duration
Full Time: 40/42 weeks
In-class schedule: Monday to Friday*
Practicum Duration
8 weeks*
or Capstone Project**
Financial Aid
Various payment options. Financial assistance may be available to those who qualify.


As a skilled Medical Office Administrator, you perform a variety of administrative duties in doctor’s offices, hospitals, laboratories, clinics and other medical settings. You are the first person to greet patients and staff upon entering the clinic, and the atmosphere of your work environment is enhanced by your friendly and welcoming attitude and excellent communication skills.

Some of your responsibilities include, being the foundation of communication within the office; planning and scheduling appointments; organizing and maintaining documents and files; managing projects; conducting research; and, providing information by use of telephone, email, and postal service. You may be required to transcribe dictation and assist physicians or medical staff with reports and conference proceedings. You may also need to be familiar with insurance rules, billing practices, and hospital or laboratory procedures according to their province.

*Please note – program content and practicum duration is as per registration with the Ministry and may vary slightly from campus to campus. Contact us for more information.

**Given our changing times and the need to be safe, you may opt to complete a major project (called a Capstone) instead of a practicum!

Is a Career as a Medical Professional Right for You?

Take the “Medical Professional Career Discovery Quiz”

The fun, online quiz takes 3 minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for. Get your Medical Professional Career Discovery Quiz score now!


The program is 40/42 weeks, including an 8-week practicum with on-the-job training, offsite with potential employers. It provides you with the specific skills necessary to effectively manage office procedures and operate a medical office environment.

The program covers a wide variety of theoretical concepts, including health administrative team roles and responsibilities; the study of basic human anatomy and medical terminology; document formatting and business correspondence; computer fundamentals; and, patient care and communication, etc. In addition, through hands-on training you gain the practical experience to perform computer, communications, and organizational skills with ease, leading to job success.

Whether new to Canada and looking to expand your experience, trained in healthcare and wanting to specialize, or wanting a new profession and fascinated by where this diploma can take your future, this program is second-to-none.


Beyond our industry-expert instructors, easy-to-use learning materials and real-world training – what sets us apart, is a community of support, sharing your interests and goals for creating a life-changing career path, one that will become like a family as you navigate your way to success.


  • Gain real-time knowledge and best-practices onsite from our industry-expert instructors and offsite through practicum with medical clinics and health companies
  • Gain practical knowledge by participating in real-world projects
  • Practice the fundamentals in administration and organization necessary to work in a medical office


Contact us to talk with one of our Admissions Experts. We’ll walk you through the details of what you’ll need and how to apply, the details of the program curriculum and the next steps to get you on your way to your first, or next, successful career.

Scroll down to see who your industry-expert instructors will be, and the experience they have to share with you.


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Back in the summer when I had to lock down my hair studio due to Covid, I knew I had to make some big changes for my future. I felt in my gut that it was time to change to something more secure and recession proof but I was nervous and not 100% sure of what I wanted to do, I had been in the hair industry for 28 years. I did know that I was interested in the medical field so when I researched the internet, Anderson College kept popping up and I found the online career quiz which then lead me to speaking with Judy.

From the beginning, Judy was very helpful, informative about the different programs and most importantly she really supported me with my decision to take the MOA course.

Once the initial intake was done with Judy, she passed me onto Carmen who helped me with all the financial information and OSAP application. She took the time to walk me through the application and make sure I had all the proper documentation together… she was so amazing and so friendly and helpful.

I look forward to this year of school and all that there is to experience in the medical world as an MOA.

Thank you again for making my experience a great one and I will recommend Anderson College to everyone!



Lubna N., MBBS, MS

Lubna N., anderson college

“As an instructor, I’m motivated when I see my inspiration for learning translate into improved student performance. I strongly believe that each student needs a champion and an academic mentor. As an instructor, I strive to help my students learn better by being a planner, resource developer, information provider, facilitator, assessor and a role model.”

Lubna is an international medical graduate. She trained as a Physician in India and later specialized in Clinical Anatomy. She has extensive experience designing and developing courses and teaching students in health professions’ education. Earlier, she taught students of Medicine, Dentistry and Nursing. She has implemented innovative teaching and learning strategies like Problem Based Learning and Team Based Learning to facilitate student learning. She is CPR certified and has been a Medical Office Assistant program instructor since 2016.

Lubna has earned her MBBS from Kakatiya University and her M.S. (Clinical Anatomy) from Osmania Medical College in India.

Katrina F.

“I am proud to say that I teach from the heart and give my all to each and every student. It is truly a privilege to be a part of their success. The most rewarding part of being an instructor, is seeing the student’s journey over the months as their confidence and skills develop. Picture this…. it’s graduation day and I’m handing out diplomas to MOA students, when all of a sudden there is a shout from a child in the audience saying, “You did it mom!”…. it indeed brings a tear in my eye. My students have given me so many “wow” moments. Thank you all.”

Katrina has instructed the MOA program at Anderson College since 2017 and brings extensive knowledge of the field working in both private and hospital environments.

Katrina graduated from George Brown College in Toronto, with Honours, in the Medical Secretary Diploma Program.

Mechille S., BA

"Teaching is very a rewarding job as you become part of your student’s journey in preparing them for their new chosen career. As much as teaching the students the skills and knowledge they need to be ready for the job; I am also giving them positive encouragement so they will succeed in the curriculum. I am learning each day with my students. They are encouraged to be open with their ideas and ask questions to help everyone. I love to create a classroom environment where students feel comfortable speaking up, to develop confidence in communicating their thoughts. I believe that cooperation and understanding between an instructor and the students are the keys to an effective learning process."

Mechille is a graduate of the Medical Office Administrator (MOA) program at Anderson College, North York Campus having graduated with honours. Given the opportunity to teach at Anderson College is her way of giving back. Being a graduate of the program, gave her an advantage in working in a medical setting where she can make a positive impact on the lives of people.

She has 4 years of experience as an MOA and is currently an administrator in a specialist medical doctor’s office and at the same time an evening MOA Instructor. Her goal is to impart her experiences and knowledge to students, guiding them to succeed in their courses.

Mechille has a bachelor's degree in Hotel and Restaurant Management. Her background gives her awareness and flexibility in dealing with diverse kinds of people. She excels most in being service-oriented and perceptive to the needs of her clients.

Cathy L.

“Knowing you were able to help someone at a difficult time in their life will be the most rewarding and fulfilling feeling of pride you will ever know in your lives. Kindness makes life better. Integrity makes life better. Purpose makes life better. Gratitude makes life better.”

Cathy has worked for the last 17 years in the fast-paced environment of Credit Valley Hospital as a medical office administrator (MOA) and also holds a position as a lab technician in the emergency department. She is recognized as a top performer, and revered for her compassion, empathy, and dedication to go beyond the typical scope of work for the patient.

Cathy’s ability to be the ‘face of an office and clinic’, and a professional patients can rely on, as well as her experience as part of a healthcare team of support in a dynamic work environment, give her a wealth of expertise to share with Anderson students. She brings her feeling that working as a MOA is one of the most
rewarding and satisfying professions one can hold to the classroom and all she contributes.

Viqar K.

“The challenges are real, your goals are real, and we are all here to help you reach your goals in the best possible manner. I will be able to guide you through the course at every step to ease the journey."

Viqar began his educational career soon after graduating from medical school, teaching medical students and doctors preparing for the licensing exams in the US. After moving back to Canada, he pursued education in a wide variety of fields. He obtained diplomas in Clinical Research, in Leadership in Healthcare, Infection Control, in Addiction Studies from McMaster University and a certificate in Adult Education from Seneca College. He’s currently enrolled in the Master of Education (Health Professional) program at the University of Saskatchewan.

After having also applied his extensive knowledge to teaching at various colleges within the Greater Toronto Area, Viqar brings a breadth of experience to his instruction within Anderson’s MOA program that is second to none.

Tianna B.


"I emphasize teamwork and collaboration to prepare my students for their career in the field and I feel excitement when I hear from my MOA graduates who share exciting news about their work and how I helped them achieve their goals."

Tianna has a diploma in Medical Laboratory and Office Assisting. She brings a wealth of knowledge stemming from her career within general physicians' offices, specialty clinics, and in long-term care and has been teaching since 2014.

Tianna values education and believes in life-long learning. She demonstrates a diverse healthcare expertise and ensures smooth operations as a medical office administrator, is adept at operational management and proficient in electronic medical records (EMRs).

Tianna is recognized for fostering a conducive learning environment through expert curriculum delivery, student mentorship, and hands-on guidance, achieving consistently high student performance and readiness metrics.

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