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Digital Credentials – Frequently Asked Questions

We’re committed to providing you with the tools you need to advance your career, and we know that being able to communicate your Anderson credentials is a necessary step for you.

With your digital diploma / certificate, your Anderson credentials can easily be verified at any time. Current and prospective clients and employers can quickly view your credentials status, and the online view of your diploma / certificate will communicate it’s up-to-date status to anyone attempting to verify it. Your digital diploma / certificate allows you to stand out as a certified expert in the industry, and gives you verified credibility.

Always Accessible

Never worry about losing your diploma / certificate – ever. Your credential will always be present at its web address. If you’ve misplaced a credential link, retrieve all of your Accredible credentials at any time by entering your email.

Easily Share-able

You want to share your achievement. Accredible credentials let you showcase your achievement on Facebook, Twitter, and LinkedIn with one click. You can also download and include badges in your email signature, to demonstrate to colleagues, students, and others all of your professional development accomplishments.

Control Your Privacy

Take advantage of searchability and have your achievement be discoverable on search engines, or set it to private and share with only selected people. How and when you share your badge is up to you.

Learning, Verified

Your achievements can be verified at any time. Your certifications on LinkedIn can be linked to your live badge so anyone, anywhere can see what you have achieved. A directory lets searchers quickly and definitively validate an Accredible badge.

Here are some FAQ’s and Answers

Accessing Your Credential

There are two different methods for logging into credentials:

1) First-time access through your credential delivery email

2) Signing in at

First Time Access through Credential Delivery Email

When your credential is issued to you, an email will be sent to you containing a link to view your credential. Using this link for the first time will automatically sign you into you new credential. You will be prompted to set a password for your credential wallet.

Setting a password for your credential wallet will ensure that you will always have access to all available features for your credentials, as well as private credentials.

Using the 'View my Credential' button will only sign you in to your wallet the first time you use it. Subsequent uses of the 'View my Credential' button or link from your email will direct you to the public view of your credential. You will need to sign in manually to access private features and credentials.

How do I sign into my credential/wallet?

  1. Navigate to on your internet browser
  2. In the top right-hand corner of the page, click on 'Sign In'
  3. The sign-in box will pop up, prompting you to enter your email address and password for your Accredible Dashboard. Enter these and click 'Sign In'

How Do I Login to My Credentials

Creating a Password

If you have not created a password for yourself yet, use the 'Forgot your password?' function and follow the prompts to set yourself one.

Lost or Forgotten Your Password?

If you have forgotten the password for your Accredible Dashboard, use the 'Forgot your password?' function and follow the prompts to issue yourself a new password.

Staying Logged In

Your Accredible account should remain logged in until either you delete your browser history or log out.

To keep your credential data secure, we recommend that you log out of Accredible after every use if you are on a shared computer. You want to prevent access to your account from either allowing creating or editing fraudulent credentials.

If you are not signed in to, you will see the 'Sign In' button at the top right-hand corner of your credential view. If you are signed in, your name will appear in the top right-hand corner of the credential view.

Signing In to Your Credential

  1. Click on the 'Sign In' button at the top right-hand corner of your credential view
    Click on the 'Sign in to access more options' located below the certificate view (preferred)
    Navigate to to sign in to your credential.
  2. Use the email address your credential was sent to and the email address you created for your credentials. If you have not yet set up a password for your credentials, use the 'Forgot Password?' function to create one for yourself now.
  3. Once you have successfully signed in, all available options will now be visible.

How Do I Sign In to My Private Credential 2

If you have lost the link or email for your Accredible certificate or badge, we have a handy tool that can help you get it back in a snap!

Retrieve Credentials

  1. Head to our online Credential Retrieval Tool.
  2. Please enter the email that you received your credential with. It's important that you use the right email address, as this is how we identify your credentials.
  3. Click the 'Retrieve My Credentials'
  4. We will then send you an email with links to all the certificates that belong to the email address you provided.

If you are trying to view your credential and see the message displayed below, your credential has not yet been published, has been deleted, or is set to private, and you are signed out.

Why is My Credential Unavailable

The best thing to do is to contact Anderson College at to ask why your credential is unavailable.

If you are waiting for your digital certificate of badge to arrive, you can check a couple of places.

Check Your Spam/Junk Inbox or Security Software

We know! This is the oldest piece of advice in email history, but it is always worth pointing out. Your credential email may have accidentally ended up in your junk inbox, so if you haven't already, we recommend looking in there to be sure.

Log In to Credential.Net

If you know the email address that your credential is going to be sent to, then you can try logging into the system that houses all of the digital certificates we issue:

  1. Go to
  2. Click on 'Sign In' at the top right-hand corner of the webpage
  3. Use the 'forgot your password' function to set a new password, using the email address you believe your credential has been issued to.
  4.  If there are credentials on our system attached to the email address you have provided, you will be able to set yourself a password and sign in to see them. If the system does not recognize your email address, we do not have any credentials attached to the email address.

Use our Retrieve Credential Tool

If you have a corporate or educational email address, your credential delivery email may have been blocked or filtered on its way to you.

In order to fetch your credential, you can use our handy Retrieve Credentials Tool. By entering in your email address, a list of all the credentials issued to you via Accredible will be sent to your email inbox for you to access immediately.
We have found that the Retrieve Tool often bypasses the same delivery problems as normal credential emails, and you can use it whenever you need it in order to retrieve the unique URLs for your credentials.
A quick note, the email address you enter into the retrieve tool should be the same as the one you signed up for your course with, as this is likely the email address your credential is published under.

Contact Anderson College

If you do not know your email or cannot see the email address you registered your credential with, you will need to contact Anderson College at to discuss the nature of the delay.

Using Your Credential

Accredible's badges and certificates are now available for you to verify your professional credentials on a job site or to prove your association membership right from your mobile device.

How to Add Credentials to Digital Mobile Wallet

If your credentials are Digital Wallet Pass enabled here is how to add them to your smart device's digital pass app.

Important: Your credential will need to have its privacy set to 'Public' in order to be able to use your credential in your digital mobile wallet.

    1. Using the browser app of your choice on your smart device, go to your credential view page using its unique URL.
    2. Sign in to your credential to access private features.
    3. Once signed in to your credential on your smart device you will see the option to 'Add to Mobile Wallet' under your credential, click 'Preview'.
  1. IMG_69DF4C3694A3-1-1
    1. You will be taken to the Wallet Pass Preview page which displays how your credential will be presented in your mobile wallet.
    2. At the bottom of the preview, Apple users will see the option to add to Apple Wallet. Android users will see the option to add to Google Pay. You must have the Apple Wallet app or Google Pay app installed on to your Apple or Android device respectively. 
    3. Follow the instructions for the wallet app you are using to complete the addition of your credential.

Using your Digital Wallet Pass Credential

Sharing and verifying your credentials on the move is now simple.

QR Code

Present the QR code from your Digital Wallet Pass so that third-parties can scan it and be taken straight to your live credential view on


Use your Digital Wallet app's share function to provide third-parties with your credentials should they need to view and verify them.

The Unique URL is the most valuable way you have of sharing your credential.

Locating Your Unique Credential URL

Upon viewing your credential on the Credential View page, your unique credential URL can be located within the web address bar of your web browser.

Accredible Support 2021-07-28 at 11.11.29

Why the URL is Important

You can place your credential's unique URL in a large variety of places, including:

  • Social Media Profiles
  • Websites and Blogs
  • Digital Resumes
  • Email Signatures
  • Where ever you can think of!

By doing this, you can direct stakeholders, such as admissions officers, potential employers, or customers, back to your Credential View.

By directing people interested in your credential back to the Credential View, they can verify the credential's validity and see more information about what that achievement entails, and better understand how you won the achievement.

Keep it Safe

After receiving the URL to your credential, it's a good idea to record and store the URL somewhere on your computer for later reference.

Top Tip:  If you lose the link to your credential, you can use the Retrieve Credentials Tool. This page will fetch any credentials associated with a recipient's email address and send them links to each credential.


The valuable part of your digital certificate is the unique, verifiable URL. However, it's also nice to have a hard copy of your credential. Here we show you how to download and print your certificate.

Download a PDF Version of your Certificate

  1. Navigate to the certificate that you would like to download.
  2. Along the bottom of the credential window, click the 'PDF' button.
  3. A PDF version of your credential will appear. Save this on to your computer.

Download and Print the Certificate

To print your certificate, you need to download a PDF copy first:

  1. Along the bottom of the credential window, click the 'PDF' button.
  2. A PDF copy of your certificate will open in a new browser window. Click on the download icon at the top of your PDF window.
  3. Open the PDF version of your certificate now downloaded to your computer. Go to 'File' at the top of your screen, then click on 'Print.'
  4. Follow the printing instructions of your computer.

On modern-day browsers, you can seamlessly view and print your certificate without leaving your browser.


You can download your digital badge to store it on your computer.

Download a PNG file of your Badge

  1. Navigate to the Credential View of the Badge you would like to download.
  2. Along the bottom of the credential window, click the 'Badge' button.

Embed your Digital Open Badge into your email signature so that everyone seeing your emails has the opportunity to check out your live credential.

Embedding into an email signature works best with badges instead of certificates, which can look too big and bulky at the bottom of an email. For this article, we will only refer to embedding badges.

If you have a certificate and a badge for your achievement, you can embed the badge in your email signature, and with one click, people can be sent to view the whole certificate.

Even if you have a badge to embed and no certificate, having it lead back to your badge's live credential view helps people verify its validity.

Embed the Badge
1. Go to the credential view of the badge you would like to embed.

2. At the bottom of the credential window, click on the 'Embed' button.

If this feature appears grayed out or not visible, you may need to sign in to your credential to access it.

Embed into Gmail Signature

  1. In the 'Embed Credential' window that appears, click the 'Gmail Signature' tab at the top of the window and then the 'Copy Link' button next to your Badge Image URL.
  2. In a separate tab of your internet browser, open your Gmail account and click the cog icon (Settings) at the top right-hand corner of your view. In the drop-down menu, click 'See all settings.'
  3. Scroll down to the 'Signature' section. [Create a new signature if needed.]
  4. Click on the 'Insert Image' button at the top of the signature toolbar, then to the Web Address (URL) tab.
  5. Paste the Badge Image URL that you copied from the 'Embed Credential' window earlier.
  6. Once the badge image has appeared, click on 'Select' at the bottom left-hand corner of the window.
  7. The badge will now appear in your email signature. You can select the image and resize it to small, medium, or large if you like.
  8. Go back to the tab of your credential view. In the 'Embed Credential' window, highlight and copy your credential's URL of Step 5.
  9. Go back to the tab with your Gmail account signature settings and Highlight the badge image and click the 'Link' tool at the top of the signature toolbar.
  10. In the box marked 'To what URL should this link go?' past the URL you just copied, then click 'OK' at the bottom right-hand corner of the window.
  11. Once you are happy with the appearance of your overall signature line, scroll to the bottom of your Gmail settings and click 'Save Changes.'

Embed into Outlook Signature

  1. In the 'Embed Credential' window that appears, click the 'Outlook Signature' tab at the top of the window, then right-click the image of your badge. Select 'Save Image As' and download the badge onto your computer.
  2. Open Microsoft Outlook and click on 'New Email.'
  3. In the new message, the window goes to the 'Signatures' and clicks on 'Signatures' from the drop-down menu.
  4. Either create a new signature or select an existing one to edit.
  5. To the far right of the signature editing toolbar, select 'Add Image' and select the image of the badge you just downloaded.
  6. Go back to the tab of your credential view. In the 'Embed Credential' window, highlight and copy the red text, which is your credential's URL.
  7. Highlight the badge you have just uploaded to your signature and click the 'Link' button at the far right-hand side of the toolbar.
  8. Paste the credential URL into the 'Address' field at the bottom of the window that appears, then click 'OK.'
  9. Once you are happy with the appearance of your overall signature line, click 'OK' to save.

Other Email Clients

If you use an email client other than Gmail or Outlook, such as Yahoo, Hotmail, or Mac Mail, we recommend:

1. Downloading the PNG of your badge using the 'Download Badge' function in the left-hand sidebar of the credential view.

2. Go into the signature settings of your particular email client and inserting the PNG.

3. Highlight the badge image and use your email client's 'Link' function and paste your credential's URL into it. The URL is the web address for your digital credential.

4. Don't forget to hit save on any changes you make to your email signature.

You don't need to copy and paste information across from the Credential View to a separate email. Send an email directly from the Credential View for easy sharing.

Send the Credential in an Email

  1. Head to the Credential View of the badge or certificate you would like to share in an email.
  2. Click on the Email Button'Email' button along the bottom of the credential window.
  3. Fill in your email address and the email address of the person you want to share the credential with.
  4. Fill out the ReCaptcha 'I'm not a robot' check.
  5. Click 'Send' to share your credential with that all-important person.

The Finished Email

Your recipient will receive an email that looks similar to the message pictured below:

Send Email Direct from the Credential View 2

The 'View it now' button will take your recipient straight to your credential view to verify the achievement and see more information regarding your award.


One of the brilliant benefits of a digital credential is that it is easily shared. Let friends, customers, and prospective employers alike know what you've achieved.

Sharing the URL

The Unique URL is the most valuable way you have of sharing your credential. You can place your credential's unique URL in a large variety of places.

Social Media

We have widgets for all the major social media channels right there on your credential view, including Facebook, Twitter, and Pinterest. Click on a button to post to that particular platform.

How Do I Share My Credential

How Do I Share My Credential 2

Check out our How to Use Your New Digital Credential video for more information

You've acquired your credential. Now it's time to show it off. Make sure to add your certificate or badge to LinkedIn so that everyone can see it!

If The LinkedIn Options are Hidden

If the options mentioned in the article below are hidden, you will need to sign in to your credential to use them.

Two Ways of Adding Your Credential to LinkedIn

Share to LinkedIn

Create a post about your credential that will appear to your connections in your LinkedIn Newsfeed.

How Do I add My Credential to LinkedIn

  1. Click on the LinkedIn 'Share' button at the bottom of the credential window. If you are not already logged in to your LinkedIn account, you will be prompted to do so.
  2. You will then be taken to LinkedIn's site, where you can choose to share as a post or as a private message.
  3. Write a message to accompany your certificate in your post or message and click Post/Send.

How Do I Add My Credential to LinkedIn 2

You will then have a lovely big statement about your achievement that is visible to all your connections. Do bear in mind, though, that this will drop through the newsfeed and become less visible as time goes by.

Add to LinkedIn Profile

  1. To add your credential to your LinkedIn profile, you will need to be signed in to your credential.
  2. When signed in to your credential, you will see that the 'Verify' button on your credential view is replaced with an 'Add to LinkedIn Profile' button. Click this button.

How Do I Add My Credential to LinkedIn 3

3. A pop-up will appear to confirm how you would like to share your credential. Select 'Add to my profile.'

How Do I Add My Credential to LinkedIn 4

4. Your credential information will be automatically carried over to the 'License and Certification' form in LinkedIn. Click 'Save.'

How Do I Add My Credential to LinkedIn 5

5. Your credential will then appear on your LinkedIn profile for as long as you would like it to be there, and anyone that clicks on the link will be taken straight to your credential view, where it can be verified.

How Do I Add My Credential to LinkedIn 6

Good to Know: The Thumbnail for your credential on your LinkedIn profile will be your issuer's logo, not your credential. The LinkedIn platform determines this behavior.


Identify what makes your achievement unique to you. Add evidence items that show how you won your achievement.

What Can I Use as an Evidence Item?

There are many types of evidence items you can add to your certificate or badge. A few suggestions would be:

  • Assignments and work you've completed
  • A video summarising what you've learned
  • Links to projects and work you've been involved with
  • References from colleagues

How to Add an Evidence Item

  1. Navigate to the credential you would like to add evidence to.
  2. Scroll to the bottom of the Credential View. Click the 'Add an Evidence Item' option.
    • Use the 'choose file' upload option to upload a document from your computer, orIn the pop-up window that appears, enter the evidence you would like to use:
    • If your evidence item is hosted on the internet, such as on a web page as a Youtube video, enter the URL into the 'Or from a link..." section.
  3. Give your evidence a title in the 'Evidence Description' field.
  4. Click 'Save' to add your evidence to your credential view.

A hardcopy of your Diploma/Certificate is available upon request, please contact Anderson College by following the next steps:

  1. Navigate to your digital credential.
  2. Click on the 'More' button under the credential window.
  3. In the pop-up menu, click on 'Contact Issuer.'
  4. An email window will appear with the correct contact email address already filled in, complete the message you want to send to Anderson College, and hit 'Send.'

Changing Your Credential

If your name change request has been approved but is not reflected on the PDF of your credential, here is what to do.

Why Is This Happening?

This problem is being caused by the internet's browser's cache. When you click 'Download PDF' your browser is choosing to re-download the version of the PDF that it saved in its cache before changes to the certificate were made, instead of properly downloading the new version of the certificate.

How Do I Fix It?

You will need to go to your internet browser's settings and empty it's image and PDF cache. When you next download the PDF,  it will appear correctly.

The instructions on how to do this for various internet browsers can be found below:

  1. On your computer, open Chrome.
  2. At the top-right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.
  6. Click Clear data.


  1. In the Menu bar at the top of the screen, click Firefox and select Preferences. ...
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. Remove the check mark in front of Cookies and Site Data. ...
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.

Microsoft Edge

  1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
  2. Under Clear browsing data, select Choose what to clear.
  3. Select 'Cached images and files' and 'Cookies and other site data' check box and then select Clear.


  1. Open a new browser window.
  2. Choose Safari.
  3. Click 'Clear History'.
  4. Choose the drop-down menu.
  5. Select 'all history'.
  6. Click 'Clear History'.

IMPORTANT NOTE: In some rare instances, it can take up to 24-48 hours for the change to be reflected on the PDF. If the issue persists after clearing your cache, and 24-48 hours has passed, please contact

If there is a typo in your name, the wrong name has been used, or you need part of your name added/removed, you will need to submit a name change request.

How to Request a Name Change

  1. Sign in to your credential.
  2. Along the bottom of the credential window, click the 'MORE' button.
  3. In the pop-up menu, select the 'Request a Name Change' option.
  4. Please enter the name as you would like it to appear in both fields.
  5. Click 'Request.'

Anderson College will publish your credential as public by default. If you would like to change the visibility of your credential, here's how.

Sign In to Your Credential

The option to change the visibility of your credential is not publicly available. You will need to prove you are the credential owner before you can make this change.

Changing the Privacy Setting

  1. Sign in to your credential as described in the article mentioned above.
  2. Along the bottom of the credential window, click the 'Privacy' button.
  3. A pop-up window will emerge asking you to set the visibility of your credential:
    1. Switch the toggle button off to make your credential private (the toggle button will turn grey).
    2. Switch the toggle button on to make your credential public (the toggle button will turn green).
  4. Click on 'Update privacy' to apply any changes.

Important Note: You can always change the privacy of your credential. As its owner, you are always in control.

When a Credential is Private

The credential is:

  • Visible only to you
  •  Links on social media will not work
  •  Will be hidden from search engine results

When a Credential is Public

The credential is:

  • Visible to anyone with the link
  •  It can be shared on social media
  •  Will be visible in search engine results

The email address that is attached to your credential is important. If you want to get it changed you will need to contact Anderson College support team.

Which Email Address is My Credential Attached To?

Your credential will be attached to the email address your credential was sent to.

What if I Have Linked Email Addresses in My Credential Wallet?

If you have used the 'Linked Email' function in your credential wallet settings, this does not update the email address attached to your credentials. By linking emails in a credential wallet, you ask the system to show credentials belonging to two different email addresses in the same wallet.

How Do I Update the Email Address Attached to My Credential?

The only way to update the email address attached to your credential is to send us a request. For security and fraud reasons, Anderson College must verify that it is, in fact, you, the owner of the credential, who is making the request.

To contact us, use the 'Contact Issuer' option on your credential view.

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